AlpineAI is one of Switzerland’s leading generative AI startups, building trusted AI solutions for system-critical sectors. From municipalities and public authorities to enterprises, we help organizations integrate secure, high-impact AI into their daily operations.
We are looking for a Customer Success Manager to ensure our customers successfully adopt, scale, and realize long-term value from our AI solutions. You will work closely with customers during onboarding, rollout, and ongoing usage phase – acting as the bridge between customers/users and product.
Your Role
As Customer Success Manager, you will be responsible for guiding customers through the full lifecycle of our AI solutions – from initial implementation to continuous optimization. You will help customers embed AI assistants and use cases into their workflows, train users, gather structured feedback, and ensure long-term satisfaction and retention.
This role sits at the intersection of AI technology, customer enablement, and product improvement and offers high ownership in a fast-growing startup environment.
Responsibilities
Customer Onboarding & Implementation
- Lead the rollout of AlpineAI solutions (e.g. SwissGPT, Swiss HealthAssist) for new and existing customers.
- Support customers in integrating AI assistants and use cases into their operational and administrative workflows.
- Ensure successful go-lives and measurable value realization.
Training & Enablement
- Design and deliver interactive training sessions for end users, administrators, and key stakeholders.
- Help customers understand best practices for using generative AI safely, efficiently, and productively.
- Create onboarding and enablement materials in collaboration with internal teams.
Customer Relationship Management
- Build long-term, trusted relationships with customers as their primary point of contact.
- Proactively support customers during adoption, scaling, and optimization phases.
- Act as a trusted advisor for questions around AI usage, capabilities, and limitations.
Feedback & Product Collaboration
- Collect structured feedback during and after implementations.
- Translate customer insights into actionable input for product and engineering teams.
- Contribute to continuous improvement of AlpineAI’s solutions and customer experience.
Customer Events & Commercial Support
- Plan and coordinate customer events, workshops, and community sessions.
- Support the creation of customer-specific proposals and extensions in collaboration with sales.
Requirements
Experience & Skills
- Strong interest or experience in customer success, customer support, or project management, ideally in a tech or AI environment.
- Comfortable working with AI-based products and digital tools; prior exposure to generative AI and Prompt Engineering skills are a strong plus.
- Excellent organizational skills and the ability to manage multiple customer projects simultaneously.
- Confident and empathetic communicator, able to engage users at different levels.
Mindset
- Customer-first attitude with a strong sense of ownership and reliability.
- Hands-on, proactive, and comfortable in a fast-moving startup environment.
- Flexible and willing to support customers when it matters most.
Languages
- Fluent in Swiss German, German, and English (spoken and written), French is a big plus
What We Offer
- Flexible workload with room to adapt to personal needs.
- A central role in an innovative AI company shaping the future of trusted generative AI.
- Inspiring work locations in Zurich and/or Davos.
- Direct exposure to cutting-edge AI technologies and collaboration with leading AI professionals.
- A supportive team culture that values learning, collaboration, and fun.
- Opportunity to participate in AlpineAI’s employee share program after the onboarding phase.
About Us
Learn more about AlpineAI at: https://alpineai.swiss
Ready to help customers succeed with AI?
Apply now with your CV and a short cover letter.
We look forward to hearing from you.
Contact:
Dr. Daniela Suter
hr@alpineai.ch