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Trust

The protection of your data is our top priority. To earn and maintain your trust, we rely on state-of-the-art security measures and are constantly developing our processes and security standards.

Security & Compliance

AlpineAI is your partner when it comes to AI, data security and compliance.

ISO 27001

Our partners RIZ AG and Green Datacenter AG are ISO 27001 certified for demonstrably highest standards in information security and data protection.

Data security

AlpineAI ensures that all requirements of the CH-DSG and the GDPR are always up-to-date and reliably complied with.

Private Cloud

AlpineAI products run in an isolated private cloud with strict access controls and authentication procedures for external connections.

Secure instrument structure

AlpineAI uses two Swiss high-security data centers (separation of AI models and data) and has its own hardware for operating the AI models.

Encryption

All data and connections are protected by the latest encryption standards (e.g. AES-256).

RBAM & Least Privilege

Role-based access model for flexibility and security. Authorizations and access are assigned according to the need-to-know and least-privilege principle.

Frequently asked questions

Technological requirements

  • Hardware: Computer, laptop, tablet or smartphone with internet connection.
  • Software: Current web browser (Chrome, Firefox, Safari, Edge, Bing...).

Organizational requirements

  • User account: Registration with AlpineAI AG with a monthly or annual license.
  • Objective: Clear usage scenarios (e.g. patient support, text generation).

Legal requirements

  • Data protection: Compliance with data protection laws.
  • Terms of use: Acceptance of the AlpineAI AG Terms of Use.

Standard subscription
Monthly billing, without listener.

Premium subscription
Annual billing, incl. listener, 10% discount.

AlpineAI products can be purchased and used anywhere in the world.

AlpineAI guarantees the highest security standards. The technology has been specifically tailored to the needs of municipalities. Your data is hosted and processed in Switzerland. Additionally, you can import further data via file upload (autorag). This allows you to create a language model tailored to your specific needs.

This is possible on request and at an extra charge, provided you make the necessary infrastructure available.

We offer an e-learning platform and monthly webcasts for training purposes.

We offer package prices for team licenses for 10 or more people. Please contact us via sales@alpineai.ch

The products are managed by AlpineAI AG, a company based in Switzerland. For more information, visit: www.alpineai.swiss

You can access AlpineAI products via the Apple App Store or the Google Play Store by downloading our mobile app, or you can use them directly in your mobile browser.

AlpineAI products are based, among other things, on Mistral 3 Large, which has been specifically tailored to the needs of institutions with sensitive data.

Available in all Swiss national languages and in English.

If your citizens / patients have agreed to your privacy policy and have consented to the transfer of data to third parties, no information needs to be provided. Upon request, you should list AlpineAI AG as a third-party provider.

The processing of your patients' personal data is secured by legally compliant contracts (including a data protection compliance agreement) in accordance with the European Union's General Data Protection Regulation (GDPR), the Swiss Federal Act on Data Protection (FADP) and other applicable data protection laws.

The monthly license can be terminated by either party at the end of each month. If no notice of termination is given, the license is automatically extended by one month.

The annual license can be terminated by either party at the end of the contract year. If no notice of termination is given, the license is extended for a further year.

Cancel your subscription directly within the product (top right, under "Personal Settings")

AlpineAI currently supports the following file formats: PDF, DOC/DOCX, ODT, JPG, and PNG.

The Listener supports all common files such as WAV, Mp3, mp4, Vob etc. plus microphone.